FAQs

  1. How can I contact Flusso Rapido?

    • You can reach us via email at info@flussorapido.com, where our customer service team will gladly assist you with any inquiries.

  2. Do you ship worldwide?

    • Yes, we ship worldwide.

  3. Where do you ship from?

    • We ship from Hong Kong.

  4. Can I change or cancel my order?

    • To request changes or cancellations, please do so within 12 hours of placing your order. Any requests beyond this timeframe cannot be accommodated. If needed, your order can be returned for a full refund upon receipt.

  5. What payment methods do you accept?

    • We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

  6. When will my order be processed?

    • Orders are processed within 1-3 business days from the order date and shipped the following business day. Please note that we do not ship on weekends.

  7. How long will it take to receive my order?

    • Due to high demand, orders may take between 2-4 weeks to arrive.

  8. What if I don't receive my order?

    • If your order doesn't arrive within 30 days after shipping, you are eligible for a full refund.

  9. Will I be charged with customs and taxes?

    • Prices displayed on our site are tax-free in US Dollars. You may be responsible for duties and taxes upon receiving your order. Customs fees are determined by your local customs office.

  10. How do I return an item?

  11. What if the item(s) I received are defective/incorrect/damaged?

    • If you receive incorrect, missing, or defective items, please contact us with your order number and relevant photographs. We'll work to resolve the issue promptly.

  12. When will I receive my refund?

    • Refunds will be credited to your original payment method. For credit or debit card payments, refunds will be sent to the card-issuing bank within 7-10 business days. Contact your bank with any questions about the refund posting to your account. If you haven't received a credit, contact your bank/credit card company; it may take some time for the refund to be posted to your account.